Get in Touch
Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Send us a message
Contact information
support@sharplogica.com
We'll respond within 24 hours
Phone
+1 (646) 466-7070
Mon-Fri from 9am to 6pm EST
Office
580 5th Avenue, Ste 820
New York, NY 10036
United States of America
Enterprise inquiries
Looking for custom solutions, volume pricing, or dedicated support? Our enterprise team is here to help.
Schedule a CallHow we can help
Whether you need technical support running a compliance analysis, help uploading RFP or bid documents, or guidance understanding your compliance matrix report, our team is ready to assist. We can walk you through every step of the process, from uploading your first document to interpreting the requirement-by-requirement breakdown and citation mappings in your final report.
For sales and enterprise inquiries, reach out to learn about volume discounts, custom document and page limits, or dedicated account management. If your organization processes large or frequent bids and needs a plan beyond our standard Small, Medium, and Large tiers, we can put together a pricing structure that fits your workflow and budget.
Have product questions? We are happy to explain how BidCompliance extracts requirements from RFP documents using AI, how bid documents are chunked and matched against those requirements, and what file formats (PDF and DOCX) are supported. We typically respond to all inquiries within 24 hours on business days, and often much sooner.
Frequently asked questions
How quickly will I get a response?
We aim to respond to all inquiries within 24 hours on business days. For urgent technical issues, email support@sharplogica.com with 'Urgent' in the subject line and we will prioritize your request.
Do you offer demos or walkthroughs?
Yes. We are happy to walk you through BidCompliance with a live demo tailored to your use case. Reach out via the contact form or email us to schedule a call at a time that works for you.
Can I get help interpreting my compliance report?
Absolutely. Our support team can help you understand each section of the compliance matrix, including how requirements were extracted, how citations map back to your bid documents, and what the compliance ratings mean.
Is enterprise or volume pricing available?
Yes. If you regularly run compliance analyses or need custom document limits beyond our standard tiers, contact us for a tailored enterprise plan with volume discounts and dedicated support.
What file formats does BidCompliance support?
BidCompliance accepts PDF and DOCX files for both RFP and bid documents. Our extraction engine uses Azure Document Intelligence to accurately parse tables, paragraphs, and structured content from these formats.